Refund policy

QP Beauty Supply – Return & Refund Policy

Thank you for shopping with QP Beauty Supply. Please review our return and refund policy before placing your order.

Returns

Return requests must be made within 14 days of receiving your order. To qualify for a return, merchandise must be unused, unworn, and in its original condition with all original packaging, tags, labels, and seals intact.

Wigs, Bundles, Extensions, Closures & Frontals

For health and hygiene reasons, hair products may only be returned if they are unused, unworn, uninstalled, and unaltered.

Hair cannot be returned or exchanged if it has been worn, installed, washed, cut, colored, bleached, chemically treated, or otherwise altered. Lace must not be cut or altered, and all original packaging and tags must remain intact.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective item, contact QP Beauty Supply as soon as possible. We may request photographs of the item and packaging so we can review the issue and make it right.

Refunds

Once an eligible return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or credit-card company.

Original shipping charges are non-refundable unless the return is due to an error by QP Beauty Supply or the item arrived damaged or defective.

Exchanges

If you would like to exchange an eligible item, please contact us before returning it. All exchanged merchandise must meet the return requirements above.

Contact Us

For questions concerning a return, exchange, or refund, contact:

QP Beauty Supply
Email: queenspalacebeautysupply@gmail.com